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Privacy Policy

Seriously Health, LLC
Notice of Privacy Practices
Effective Date: April 4, 2025
Practice Address
Seriously Health, LLC
130 Business Park Drive
Virginia Beach, VA 23462


Contact Information
Phone: 757-219-2020
Email: support@seriouslyhealth.com


Table of Contents

  1. Purpose of This Notice

  2. How We May Use or Disclose Your Health Information

  3. When We May Not Use or Disclose Your Information

  4. Your Rights

  5. How to File a Complaint

  6. Changes to This Notice

1. Purpose of This Notice
This Notice of Privacy Practices describes how Seriously Health, LLC may use and disclose your medical information and how you can access that information. We are committed to protecting your health information and ensuring its confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Virginia laws.
We are legally required to:

  • Maintain the privacy and security of your protected health information (PHI)

  • Provide this Notice of our legal duties and privacy practices

  • Notify you if a breach occurs that compromises the privacy or security of your PHI

For any questions about this Notice, please contact our Privacy Officer at support@seriouslyhealth.com.
2. How We May Use or Disclose Your Health Information
Treatment
We may use and disclose your PHI to provide medical care and coordinate your treatment with other healthcare providers, such as laboratories, pharmacies, and specialists.
Payment
Although Seriously Health operates on a self-pay model, we may use your PHI to provide documentation if you request reimbursement from your insurer or to process payments if third-party financing or HSA accounts are used.
Healthcare Operations
We may use your PHI for internal operations such as quality assurance, staff training, compliance monitoring, audits, and business planning. We may also share your information with business associates who help us administer our services under legally required confidentiality agreements.
Appointment Reminders and Communications
We may contact you via phone, text, voicemail, or email for appointment reminders, scheduling, follow-up care, or general communication about your care. You may request alternative communication methods at any time.
Communication with Caregivers
We may disclose relevant information to your caregiver, family member, or another individual involved in your care, if permitted by you or allowed under HIPAA in urgent or incapacitating circumstances.
Legal Disclosures and Public Health
We may use or disclose your PHI if required by law for reasons including:

  • Reporting certain diseases, reactions, or injuries

  • Complying with court orders or subpoenas

  • Assisting law enforcement or coroners

  • Preventing or mitigating serious health threats

  • Responding to regulatory or oversight audits

  • Complying with workers' compensation laws

Other Uses
We will not sell your PHI or use it for marketing purposes without your written authorization. If you provide such authorization, you may revoke it at any time in writing.
3. When We May Not Use or Disclose Your Information
Unless otherwise permitted or required by law as outlined in this Notice, we will not use or disclose your medical information without your written authorization. You may revoke any authorization in writing at any time.
4. Your Rights
You have the right to:
Request Restrictions
You may request limitations on how we use or disclose your PHI. We will comply with requests related to services you paid for entirely out-of-pocket. Other requests may be declined based on operational needs or legal obligations.
Request Confidential Communications
You may request that we communicate with you through a specific method or at a specific location. We will honor reasonable requests submitted in writing.
Inspect and Copy Records
You may request access to your medical records. We will provide the information in the format you request, if readily producible, or in an agreed-upon alternative format. Reasonable fees may apply for copies.
Request Amendments
You may request that we amend any inaccurate or incomplete PHI. We may decline your request in certain circumstances but will provide a written explanation of our decision.
Request an Accounting of Disclosures
You may request a list of disclosures made in the last six years, excluding those for treatment, payment, healthcare operations, or those authorized by you.
Receive a Copy of This Notice
You are entitled to receive a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically.
5. How to File a ComplaintIf you believe your privacy rights have been violated, you may file a complaint with:Seriously Health, LLC – Privacy Officer Email: support@seriouslyhealth.com

Phone: 757-219-2020 Or with the U.S. Department of Health and Human Services Office for Civil Rights:Email: OCRMail@hhs.gov

Complaint Form: www.hhs.gov/ocr/privacy/hipaa/complaints/hipcomplaint.pdf

You will not be penalized or retaliated against for filing a complaint.
6. Changes to This Notice
We reserve the right to revise this Notice of Privacy Practices at any time. Revisions will apply to all PHI we maintain, including information collected before the revision date. We will:

  • Post the current version in our office reception area

  • Provide copies upon request

  • Post the most current version on our website at www.seriouslyhealth.com

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